SpeedLine has the ability to integrate with Twilio so that when orders are assigned to drivers on the Dispatch screen, an SMS can be sent to customers to let them know their order is on its way. This improves customer service while reducing unnecessary call-backs for improved efficiency.
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Important If this is your first time sending a delivery confirmation SMS, it is recommended you send a test message first. |
Send Delivery Confirmation SMS
1.On the Settings tab, click the People group, and then Customer Messages. 
2.Click the Delivery Confirmation tab.
3.Select the Send Delivery Confirmation SMS to Customer When Ticket is Assigned to Driver check box.
4.In the Message field, type a message to let the customer know the order is on its way.
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Hint Including menu items in your delivery dispatch confirmation SMS is not recommended, as larger orders may result in extremely long text messages (resulting in multiple charges). |
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Important You are recommended to keep SMS messages to a maximum of 160 characters. Any messages above this number will be charged as multiple text messages (depending on the amount of characters used). |
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Important All text messages will include the following sentence informing the customer of how they can stop receiving text updates about their orders and is included in the 160 character count: "Reply STOP to stop order updates (msg & data rates may apply)" |
5.When a customer's order is ready for delivery, an SMS message will be sent to their phone number (see example below).
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Important HTML tags are not supported by SMS messaging and will not be displayed properly. |
See Also:
•Send Driving Directions to Phone
