You can print or display messages specifically for existing customers that have not ordered from you for a specified period of time. A message or offer can be printed on the receipt to let the customer know you have missed them and that their patronage is appreciated. Add a thank you or a bounce-back offer to rebuild loyalty with returning lapsed customers.
1.Go to the Settings> People> Customer Messages 
> Welcome Back tab.
2.In the # of days since last order field, use the arrows or type a number of days to define which customers the message will appear for.
For example, if you enter the number 30, the message will appear only if it has been 30 days or more since the last time the customer has placed an order.
3.Select Enable Operator Prompt to display a pop-up message in Terminal to remind the order-taker to say or do something for the returning customer. Click in the Operator Prompt message field and type the message you want to display.
For example: Thank you for calling, we haven't seen you in awhile. (Let customer know that their receipt is a 10% off coupon.)
4.Select Enable Ticket Message to print a message on the customer’s ticket.
5.Click in the Ticket Message field and then enter the message you want to display.
For example: Welcome back! This receipt entitles you to 10% off your next order.
6.In the Message Position area, select whether you want the message to print at the top or bottom of the ticket.
7.On the Edit menu, click Save Changes.
8.Refresh all Terminal stations to implement your new settings.
See also:
•Format Printed Tickets to determine which ticket formats the customer message prints on.
